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Escalations

You can contact the SUSE Support centre via the phone numbers by clicking this link.
If you have an existing case that requires escalation you can request this via case in SCC (SUSE Customer Center)
Note that changes in case severity are based on our severity definitions available.
If you are experiencing a ‘production systems down’ scenario please request a case escalation by contacting your Support engineer directly.
If you are a Premium Support Services customer and already have an assigned Services Delivery Manager (SDM) please contact them via your dedicated channels. – (Note: Please use normal processes to reach out to Premium resources – may vary by geographic region).